Counselling Greenwich
& South East London

faq's

Below you will find some extra information you may find useful. Please do not hesitate to contact me if you require any further information about my counselling service, the way I practise or to book your first counselling appointment.

How often do I need to come to counselling?
Counselling sessions usually take place on a weekly basis on the same day of the week and at the same time.

How long does each counselling session last?
The length of each counselling session is 50 minutes.

How many counselling sessions will it take?
There is no limit on the amount of counselling sessions you can have. But it is good practise for us both to review our work together at regular intervals.

Will what I say remain confidential?
Everything you talk about in the counselling session is confidential. However there are exceptional circumstances when I may not be able to keep confidentiality. These are when there is a serious risk of harm to yourself or another person. In those circumstances I would always try to discuss this with you first.

What will happen if I cancel or miss a counselling session?
Because that space is reserved only for you, apart from exceptional circumstances, missed or cancelled sessions are payable in full unless given seven days notice.

Can I contact you if I feel upset outside of a counselling session?
Contact between sessions is generally for giving information. For example, if you are unable to make a session. If you feel upset of distressed or there is danger to yourself or another person inbetween sessions, please contact the emergency services on 999 or The Samaritans on 08457 909090.

What happens when I arrive for my appointment?
Please report to Reception on arrival. I will meet you in the Reception area at the appointed time.

What happens if I arrive early?
All sessions start at the arranged time. There is a waiting area at The Deborah Ubee Trust.

What happens if I get there late?
If possible, please let me know that you will be arriving late for your session (you can text or phone my mobile and leave a message if I am unable to answer). On arrival, please report to Reception who will then let me know you have arrived. All sessions end at the scheduled time.

Is there disabled/wheelchair access?
Yes, at The Deborah Ubee Trust all appointments are on the ground floor.

Can I bring someone into the sessions with me?
Sessions are on a one-to-one basis only. There is a waiting area where friends, family or carers etc can wait for you.

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